Uptime Guarantee Print

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We guarantee that your VPS will be online 99.9% of the time.

Exceptions:

Scheduled maintenance.
Upgrades for your particular VPS.
Service suspensions for AUP violations, overdue invoices, etc.
Downtime caused by your software installations on your VPS.
Denial of Service attacks.
Hardware failures.
Any other errors on the client side.

Downtime caused by the client will never result in credits or refunds.

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